Substitute delegates are welcome at no extra charge. Please notify us by sending an email to HBMevents@haymarket.com with the full contact details (name, job title, email, dietary/accessibility requirements) of the new attendee.

Cancellation of registrations must be received in writing to hbmevents@haymarket.com.

Cancellations received will be refunded at the following rates:

• 30 days and more prior the event date: Full fee refunded less a £45 administration fee 

• 29 days and less prior to the event: We regret that no refund can be made.

Any cancellations that still have payment outstanding will be liable for either the administration fee, 50% of the registration fee or the full registration fee, depending on the date and time of the cancellation.

Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements) no later than Monday 8 March 2026.

You will receive joining instructions one week prior to the event. If you have not received this information, please email hbmevents@haymarket.com with your booking reference numbe

Upon arrival please head towards the registration desk where you will be provided with a badge. Please ensure that you wear your badge at all times.

In the event that you lose your badge, a replacement must be obtained at registration. In addition, some of the exhibiting companies may ask to scan your badge. Please be aware that by doing this you will be providing your basic contact details.

There will be a complimentary cloakroom for small bags and coats.

To book accommodation at preferential rates, please visit the website www.PRIORITY.ltd using the event passcode: HAYC173

Alternatively you can call Priority on 0845 6123 611 or +44 1473 550 620 quoting Event Code: HAYC173 26

Hot and cold refreshments will be available in the networking area throughout the day. This is included in the ticket price. If you have indicated any allergies or dietary requirements when registering, these will be provided to the venue.

Complimentary WI-FI will be available for general web browsing and email throughout the event.

The dress code for the conference is smart casual and comfortable shoes are recommended.

There will be photography taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials.

In the event of an emergency please contact a member of staff from Haymarket or Events@no6, who are located on all levels and at the registration desk on the ground floor.

In the event of a fire alarm, please leave your belongings and exit via the clearly marked emergency exits, where stewards will guide you to the meeting point. Do not use the lifts.

Events @ No 6 is designed to be fully accessible, with step-free access throughout the venue and a commitment to accommodating wheelchair users. The building is fully DDA compliant, with wide, open access corridors and entry points. The main stage also incorporates ramps for speakers.

If you do have any further questions about the accessibility of the event or if there’s anything we may be able to arrange to ensure all participants get the most out of the event, please do contact us at hbmevents@haymarket.com

All lecture theatres and meeting rooms are accessible. If you have more serious mobility issues, the venue requires that you bring your own assistants/buddies as the RSM does not have qualified assistance on site. All lecture theatres are equipped with hearing aid loops to assist guests with hearing difficulties.

Refuge areas are provided in the protected zones near the lifts & staff are trained to use the Evac chairs to assist disabled persons to escape the building in an emergency.

In an emergency, use the phone in the stairwell to contact reception.

Toilets and accessible facilities are located in close proximity to all ground and lower ground floor event spaces. Toilets are located on all other floors.

Yes. Please inform us when booking so we can reserve a space for you and your aider / assistance dog.

As of July 2023, the organisers of In.Comms Strategic Internal Communications Haymarket Media Group, have been awarded ISO 20121 for its Sustainable Event Management System. Check out here the positive changes we introduced.

Haymarket Media Group, the organisers of In.Comms Strategic Internal Communications are committed to ensuring our events provide a positive and enjoyable experience for everyone present. All attendees are expected to adhere to our Events Code of Conduct to ensure a safe, respectful and inclusive environment for everyone attending the event.